Privacy Policy
At Kondyo Sports, we believe in keeping things simple and honest. We respect your privacy completely. This policy explains clearly and truthfully how we handle your information when you visit our website or contact us.

The Simple Version First
We do not track you. We do not collect your IP address. We do not install analytics software to monitor your behaviour on our website. We do not know who visits our website unless you choose to contact us directly. If you browse our website and leave without contacting us, we have absolutely no record that you were ever here.

1. What Information We Do NOT Collect
To be completely transparent, here is what we do not do:
 We do not collect your IP address
 We do not use Google Analytics or any website tracking tools
 We do not use cookies to track your behaviour or preferences
 We do not use remarketing or retargeting tools
 We do not build visitor profiles or browsing histories
 We do not know how many people visit our website or where they come from
 We do not share any data with third party advertising platforms
 We do not sell any data — because we do not collect any data to sell

2. What Information We DO Collect — And Only When You Contact Us
The only time we hold any information about you is when you choose to contact us directly. This happens when you:
 Send us an email at info@kondyo.com
 Fill in our contact or inquiry form on the website
 Message us on WhatsApp

 Call us by phone
When you contact us, we will naturally have a record of:
 Your name — if you provide it
 Your email address — if you email us
 Your phone or WhatsApp number — if you call or message us
 Your company name — if you mention it
 The content of your message or inquiry

This information exists purely so we can respond to you and manage our business communication with you. Nothing more.

3. How We Use Your Contact Information
We use your contact information only for the following purposes:

 To reply to your inquiry or message
 To process and fulfill your order if you place one
 To send you information you have specifically asked for such as a product catalogue or price list

 To follow up on a previous conversation or order

We do not add you to any mailing list without your clear request. We do not send you newsletters, promotions, or marketing emails unless you have specifically asked us to keep you updated. If you ask us to stop contacting you, we will stop immediately.

4. Who We Share Your Information With
We do not share your personal information with any third party for marketing, advertising, or data purposes.

The only situation where your information is shared with another party is when you place an order and we need to hand your delivery address to our shipping partner such as DHL, FedEx, or Aramex solely for the purpose of delivering your order to you. That shipping partner uses your address only to deliver your parcel.

5. How Long We Keep Your Information
We keep your emails and messages for as long as they are relevant to our business relationship with you. If you have placed orders with us, we keep transaction records for accounting and legal purposes as required. If you contact us once with an inquiry that does not lead to an order, your message may be kept in our email inbox for a period of time and then deleted as part of normal inbox management.
We do not maintain a formal database of contacts or customer records beyond our standard email history.

6. How We Store Your Information
Your information lives in our email inbox and WhatsApp account. We do not use a CRM system or customer database. Access to our email and communication accounts is limited to our team members who need it to respond to you and manage orders.

7. Your Rights
You have the right at any time to:

 Ask us what information we hold about you
 Ask us to delete any information we hold about you
 Ask us to stop contacting you

Because we only hold information that you sent to us directly through your own communication, these requests are very straightforward for us to handle. Simply email us at info@kondyo.com and we will respond promptly.

8. Cookies
Our website does not use tracking cookies. If our website platform sets any essential technical cookies purely to make the website function — such as remembering a language preference — these are functional only and are not used to track, identify, or profile you in any way.

9. Children
Our website is a business-to-business platform for sports equipment buyers and brand owners. It is not directed at children and we do not knowingly collect any information from anyone under the age of 16.

10. Changes to This Policy
If we ever change the way we handle information — for example if we introduce a newsletter or begin using analytics tools — we will update this policy to reflect that honestly before making any such change.

11. Questions
If you have any questions about this Privacy Policy or how we handle your information, please get in touch directly:

📧 info@kondyo.com 📞 +92 321 610 0101 📍 Ugoki Model Town, Sialkot – 51310, Pakistan
We are a real team of real people and we are happy to answer any question you have.